FAQ
Order and Shipping
What should I do if I place the wrong order?
After the order is placed but has not yet been delivered, you can contact customer service to request to cancel the order. If you pay by credit card, the 4% handling fee charged by the card will not be refunded.
Can I return it?
All items can not be returned, exchanged or refunded, unless the following conditions are met:
- The items are lost in transit (this service is only applicable to online orders, excluding customers who pick up at the store)
Why are credit card payments charged 4% more?
Because the handling fee between Shopify and the card party is 4%, and most of the items are consigned, the buyer needs to bear the 4% handling fee. If you live in China, Macau, Hong Kong, or Taiwan, you can use local transfer to avoid the charges.
How long does it take for my order to be shipped?
Orders take 1-3 business days to process. Once shipped, you will be notified with a tracking number.
International shipping
Currently, China, Hong Kong, and Taiwan will be shipped by SF Express, and other countries will be shipped by EMS.
Store
Can I try it on?
Most of the items can be tried on, please feel free to consult the store staff.
Store payment method
Cash/credit card/debit card/WeChat/Alipay/MPay/BOC, etc.
Is it possible to return items to the store?
Sorry, once the item leaves the store, it cannot be returned or exchanged.
Can I eat and drink in the store?
No eating or drinking allowed in the store
Storee address
TBA
Consignment and buyback
How to consign?
Please read 寄賣說明
What brands can be consigned?
Most Japanese trendy brands can be sold on consignment. For details, please contact us via Instagram, Facebook, Whatsapp.
Can items in any condition be consigned?
Basically it can be worn, and it can be consigned if there are no major flaws or dirt.
Of course, the selling price of the product will be affected by the condition of the items.
What types of items cannot be consigned?
Most European and American luxury brands, used underwear and swimsuits, items in extremely poor condition (obvious scratches, etc.), stolen items, and counterfeit items.
Can you buyback my items?
Generally speaking, our store will not purchase any items unless our store actively requests.